Policies

Best Price Guarantee

Avitasea offers the following “Best Price Guarantee”. If you would like to book room cheaper, just show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on our website, we will either match that rate or beat it, and additional you can get special discount for transfers service

Submitting a Claim

Please collect the following information before completing the Best Price Guarantee Claim Form

• The address of the website where you found the better rate.
• The name of the hotel room type, city and country.
• You can attach up to three screenshots of the competitor site in which the Room availability, Room Type, Promotion type and Room Rate for the required dates of your stay are clearly indicated.
• IMPORTANT: You don’t need to make a booking on the competitor website, just show us the comparison

Terms and Conditions

1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your Avitasea Booking ID in order to make a claim.

2. The following conditions must apply:

• Same hotel
• Same period of stay
• Same Room/Bed type
• Same Payment Terms e.g. installment, Advance purchase requirements, prepayment and deposit requirements (if any), etc.
• Same Cancellation and Amendment policies
• The room must be available for instant confirmation at the time our agents check availability

3. The “Best Price Guarantee” does not apply to reservations offering third-party loyalty program rewards (e.g PointsMAX) or unpublished rates, such as:

• Private rates
• Packaged or promotional rates
• Hotel rooms sold as part of a travel package
• Rates that are not available to the general public, which include:

- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership, (i.e. AAA or AARP rates)
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public

4. Avitasea has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

5. Our “Best Price Guarantee” cannot be combined with other offers or promotions.

6. Avitasea reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.

Any questions regarding claims should be directed to our Customer Service team.

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Shop Safe Policy

The Avitasea payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions. You can supply your credit card details by any one of the following secure methods:

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Reservation Guarantee

Reservations secured via Avitasea are backed up by our Reservation Guarantee. If your confirmed reservation is not available or cannot be honored by the property, immediately contact our 24/7 Customer Service at the contact number(s) listed in your confirmation email. Our Avitasea Customer Support Specialists will seek alternative accommodation at a convenient and comparable property, for your approval.

Should you not approve any alternative accommodation, Avitasea will offer a full refund of the price paid for the original accommodation.

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Cancellation Policy

Unless specifically mentioned otherwise in the cancellation policy, Avitasea does not charge a processing fee for cancellations

Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.

Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.

Any changes to your reservation must be made through Avitasea and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Avitasea Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

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Refund Policy

To request a refund, please contact us at any of the following:

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Disclaimer

1. Avitasea makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

2. Avitasea hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.

3. While Avitasea makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

4. In case of any discrepancies between the English language content/version of this website including its policies and a translated version, the English language version will prevail.

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